Privacy & Cookie Policy

Effective Date: January 2026

At Royal Quality LTD, accessible from https://royalquality.mu, one of our main priorities is the privacy of our visitors. This policy outlines how we collect, use, and protect your data, including our use of cookies.

1. Information We Collect

In accordance with the Mauritius Data Protection Act 2017, we collect:

Personal Identity: Name, email address, phone number, and physical delivery address.
Transaction Data: Details of products purchased and payment status.
Technical Data: IP address, browser type, and device information.

2. Cookie Policy

Our website uses cookies to improve your shopping experience. Cookies are small text files placed on your device.

How We Use Cookies:

Necessary Cookies: These are essential for the website to function. They allow you to add hardware items to your cart and proceed to checkout securely.
Functional Cookies: These remember your preferences, such as your language or your login details, so you don’t have to re-enter them.
Analytical Cookies: We use these to understand how visitors interact with our site (e.g., which power tools are most viewed), helping us improve our catalog.
Payment Cookies: Used by our payment processors to ensure transactions are secure and fraud-free.

Managing Cookies:

You can choose to disable cookies through your individual browser options. However, please note that disabling cookies may prevent you from using the shopping cart or completing a purchase on RoyalQuality.mu.

3. How We Use Your Information

We use your data to:

Process and deliver your hardware orders across Mauritius.
Manage secure payments and prevent fraudulent transactions.
Send order updates via email or SMS.
Comply with MRA VAT and legal reporting requirements.

4. Payment Security

No Storage of Card Data: Royal Quality LTD does not store your credit card numbers. All payments are handled via encrypted, PCI-DSS compliant gateways.
Encryption: Our site is protected by SSL (Secure Socket Layer) technology to ensure your data is private.

5. Data Sharing & Third Parties

We only share data with essential partners:

Delivery Teams: To find your address in Mauritius for drop-offs.
Payment Gateways: To process your credit card or Juice payments.
Legal Authorities: Only if required by Mauritian law.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal data. You may also opt out of any marketing communications at any time.

7. Contact Us

For any privacy or cookie-related inquiries, please contact:

Royal Quality LTD
Address: Palma Road, Quatre Bornes, Mauritius
Email: [email protected]
Phone: +(230) 5762 0961